faqs
Q: How does imageseven make its money?
A: We are typically compensated in two ways: a) Hourly fees for each employee involved in a project. b) A margin on out-of-pocket production expenses. This defrays the cost of acting as your 'bank' from the time outside vendors need to be paid to the time we receive your payment and for acting as 'insurer' for correctly produced projects.
Q: What is imageseven 's invoicing procedure?
A: Because we have different clients with different systems, our invoicing procedures are flexible. Normally, we review all projects once a month and invoice monthly. For large projects, especially projects with large out-of-pocket expenses, we will ask for at least a partial up-front payment.
Q: Why does imageseven sometimes use outside suppliers instead of handling all photography and illustrations in-house?
A: This is quite normal and delivers the best outcome for your investment. For example, some photographers are excellent for industrial images, but not so good for people shots. We select the best photographers and illustrators for your specific job.
Q: How long does a job take, start to finish?
A: Different types of creative assignments have different time requirements, due to a long list of factors. A complex or changing assignment may call for more creative concept time while a simple layout printed in one colour could go very fast. Even the number of people in the approval stage can affect timing. Yes, projects can often be completed faster. But to ensure quality results and to avoid costly "rush" charges from suppliers, it's always best to alert imageseven to your needs at the earliest possible opportunity. We always agree on a deadline with you as early as possible in a project. Read more - link to 'How Image 7 executes a project from start to finish'.
Q: What is our responsibility as a client if a project goes over the quoted budget?
A: imageseven will give you a written proposal or estimate for a project, including a contingency factor of plus or minus ten percent. Once you sign off on that, you have agreed to cover those expenses, and we will proceed to complete the project. If over-runs occur due to imageseven, you will not be charged for them. However, if you request changes to the brief along the way, we will create a new proposal for you to approve. We have a "no surprises" policy.
Q: What information should we prepare for you to begin a project?
A: Just three pieces of information - the brief, the budget and the deadline - will give us all we need to begin the process of preparing a communication brief and a proposal. Usually our clients like us to be involved in the process of developing these key parameters.
Was your question not answered? Please do not hesitate to contact Brad Entwistle, Managing Director, on brad@imageseven.com.au or +61 8 9221 9777.
